Senior Rider Operations Coordinator

Position: Rider Operations Coordinator

Location: Kuwait (Hybrid Model)

Department: Rider Operations

Reporting To: Rider Operations Manager

Main Responsibilities:

• Outbound Communications: Own, design, and write content for rider communications through email, push notifications, and internal websites.

• Intel Gathering and Reporting: Conduct surveys, focus groups, and other methods to gather rider insights and report on industry trends and rider pain points.

• Rider Engagement Events: Plan and oversee creative rider engagement events, managing the engagement budget for Kuwait.

• Collaborative Projects: Work with local and central teams to launch various projects.

• Seasonal Campaigns: Source partnerships and oversee perks campaigns focusing on seasonal activities.

Requirements:

• Minimum of 3 years of relevant experience.

• Proficiency with design, CRM tools, and HTML.

• Experience working with diverse teams and partners from various backgrounds and nationalities.

• Fluency in English and Arabic preferred.

• Confident, driven personality with the ability to remain calm under pressure.

• Hands-on approach.

• Experience with Excel and Google Sheets, with an interest in data management.

Why Deliveroo?

Deliveroo's mission is to transform the way you shop and eat, connecting consumers, restaurants, shops, and riders to make access to food and products more convenient and enjoyable. We are a technology-driven company at the forefront of the rapidly expanding food delivery industry. We value autonomy, ownership, and are always looking for new ideas.

Workplace & Benefits

At Deliveroo, we prioritize the welfare of our employees. Benefits vary by country but generally include healthcare, well-being programs, parental leave, pensions, and generous annual leave, including time off to support a charitable cause of your choice. Please ask your recruiter for more information about country-specific benefits.

Diversity & Inclusion

Deliveroo believes in representing the world's diversity and welcomes all aspects of individuality, including gender, race, sexuality, religion, or even a secret aversion to coriander. All you need is a passion for food and a desire to be part of a fast-growing business. We are committed to diversity, equity, and inclusion in our hiring process. If you need any adjustments to apply or participate in the interview process, please let us know, and we will ensure you have an equitable opportunity to succeed.