Facilities Manager - Hard Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation.

Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!We are currently recruiting for a Facilities Manager – Hard Services to join our Integrated Facilities Services team in Dubai.

Scope

Manage and support all division operations on a daily basis. Ensure that any issues or conflicts are resolved satisfactorily in order to maintain the high service levels expected by all clients and customer groups.

Responsibilities

• Responsible for the coordination and implementation of the contract mobilization phase to include the following criteria:

• Project logistic planning

• Initial project planning

• Source and recruit contract staff

• Order project equipment and machinery as required

• Liaise with the Project Manager on a daily basis

• Regular communication meeting with clients in the initial stages

• Contract staff induction and continuous training

• Arrange and control local order purchases

• Monitor and visit the contract teams at regular intervals

• Control and support the division supervisors

• Work with the Managers, attend client meetings as and when required and assist the Managers in obtaining the correct pricing for services during the preparation of new client and customer business proposals

• Responsible for the preparation of the monthly staff meetings and also for the daily/weekly briefings with the Managers and team Coordinators / Senior Supervisors

• Responsible for carrying out monthly site visits and providing the necessary feedback to the Managers and team supervisors as required

• Work with the team supervisors to devise and conduct any induction and continuation training required for new staff – the training package should be produced before any new staff take on their responsibilities. All training that is carried out is to be recorded in staff personnel files

• Maintain and run the monthly budgets and P&L account for all division contracts – this will include the issuing of all invoices to clients and customers and recording any expenditure such as local orders. A review of the account should be carried out with the Manager on a monthly basis, and any outstanding issues should be resolved as soon as possible

• Responsible for planning all transport requirements in advance of any contract start date – this will require close and constant liaison with the transport division

• Responsible for planning all accommodation requirements in advance of any contract start date - this will require close and constant liaison with the accommodation division

• Ensure that all contract staff members carry out all company and division induction training on arrival

• Ensure that all service level agreements within the contract scope of works are maintained – these should be monitored on a monthly basis using the client evaluation forms, and any problems or issues should be resolved as soon as possible

• Purchase requests must be authorized by the appropriate signatory before ordering any equipment or stock items

• Ensure that all contract staff sickness, absence and holidays are reported thus adhering to all company policies and procedures at all times

• Liaise with the clients and customers on a regular basis to ensure that the highest standards are achieved and maintained at all times, and exceed customer expectations

• Develop excellent working relationships with the client at equivalent level and hold regular client meetings to ensure the smooth running of the contract

• Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of service

• Manage Operations Coordinators/Senior Supervisors

• Conduct site visits to view staff performance and help to motivate staff

• Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents, etc.

• Monitor staff performance and nominate staff for the employee of the month award

• Explore further business opportunities with the client

Skills

• 5-7 years of experience in the field of facility management in a managerial position in the UAE

• Experience managing residential and commercial properties for both hard and soft services

• Bachelor’s degree in engineering or equivalent degree in facilities management

• Experience in people management

• UAE driving license

• Reporting skills

• Performance management

• Strategic planning

• Conflict resolution

• Critical thinking