Customer Service Team Lead

Company Description

Taslleeh Facilities Management is a reputable facilities management company based in Dubai. We provide a wide range of hard and soft services, as well as smart solutions and fit-out works. With our highly trained and multi-skilled employees, we cater to clients in various sectors such as public, residential, commercial, industrial, and healthcare across the UAE. By choosing Taslleeh Facilities Management, you will have the opportunity to achieve your financial, operational, and environmental targets.

Role Description

This is a full-time on-site role for a Customer Service Team Lead. As the Customer Service Team Lead, you will be responsible for overseeing and managing a team of customer service representatives. Your day-to-day tasks will include monitoring and improving customer satisfaction, resolving customer issues, maintaining strong communication with clients, and providing support to the team as needed. This role is located in Dubai.

Qualifications

• Customer Service Management and Customer Support skills

• Excellent communication and interpersonal skills

• Strong problem-solving and decision-making abilities

• Ability to lead and motivate a team

• Experience in customer service (At least 5 years)

• Knowledge of relevant software and tools

• Prior experience in the facilities management industry is a plus

• Bachelor's degree in a related field