An opportunity has arisen for a Guest Relations Executive to join the Front Office team in Jumeirah Royal Saray Bahrain.

Responsibilities

• Actively use the Jumeirah Hallmarks, Guiding Principles, and the 'Everything Considered' approach in everyday tasks. Live the Vision, Mission, Guiding Principles, and Hallmarks of Jumeirah and lead by example.

• Making sure the guests understand the 'Stay Different' concept

• Assist the Concierge and Front Office Operations with any guest service requirements.

• To recognize repeat guests & their preferences. Establish and develop personal guest contacts, promote feedback, and be consistently proactive in anticipating guest needs and requirements.

• Ensure that the maximum of guest information is collected with a target of 5 preferences daily and passed on to the guest history team.

• Maintains open line of communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time.

• Adheres to the Hotel standards and SOP of guest services at all times with ensuring a high level of quality service.

• Adheres to the Hotel's health and safety procedures and policies.

• Be aware of the hotel's fire and emergency procedures.

• Maintain high grooming standards to be an ambassador and a role model in public areas

• Attend daily and monthly briefings and meetings.

• Making sure all arrangements for VIP's (i.e., checking rooms, amenities, registration cards, keys, welcome letters..etc) are made in advance and making sure they are met and escorted to their rooms.

• All in-house VIP's are met during or upon departure and inviting them back to the hotel.

• All Appraisals are completed on time.

• Attend scheduled trainings and meetings

• To greet each guest, who enters through the main door, with a warm smile and make every effort to address by their name. To give a warm welcome and sincere farewell to guests arriving or departing from the Jumeirah Royal Saray.

• Prepare and offer all arrival guests refreshments and cold/ warm towels. Ensure that all operating stock is well maintained and always prepared.

• Escort guests upon arrival to the reception desk, guest relations desk, Club Executive lounge, or directly to the room for check-in, depending on the situation.

• Coordinate guest/ visitor arrivals and departures at the main entrance to ensure that all guest requests are well looked after

• Be the link between Butler, Club Executive, Front Office, Concierge and Transportation teams to ensure smooth arrival and departure of guests.

• Report any guest incidents or guest complaints to the Duty Manager.

• To assist with the preparation of group registration and the check-in procedure of the group

Desired Skills and Experience

The ideal candidate for this position will have the following experience and qualifications:

• A very good knowledge of our regular guests & their preferences

• To be highly trained in guest relations and communication in a luxury hospitality environment.

• Good written & spoken English language skills. Additional language i.e. Arabic or any other International language is preferred

• Always project a smiling, helpful, and friendly attitude towards colleagues and guests and provide a courteous and professional service at all times

• PMS knowledge preferred (Opera)

Benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.