• Works on problems/projects of moderately complex scope.

• Evaluates unique circumstances and makes recommendations.

• Exercises independent judgment within defined practices and procedures to determine appropriate action.

• Participate in customer and internal projects, including transformation. · Contribute to projects from own responsibility area.

• Mentor less-experienced team members on specific areas within their technical authority.

• Resolve most technical incidents independently within technical area. · Work with team members to resolve more complex or cross-technology incidents.

• Documents known errors and workarounds.

• Identify potential escalations and alert management proactively.

• Manage basic escalations with customer.

• Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer needs within area(s) of technical responsibility.

• Understand and escalate scope changes per change control process.

• Ensure Configuration Management Database (CMDB) entries are complete and accurate.

• Apply GIZA SYSTEMS solutions to meet moderately complex customer needs within area(s) of technical responsibility.

• Provide continual improvement recommendations/direction setting and advice within work team.

• Balance internal needs against customer requirements and/or internal businesses/end user's needs within defined parameters.

• Work as part of a team, which may be virtual, global, and/or multi-functional.

• Seen as a resource to the team and may mentor less experienced team members within their area of technical responsibility.

• Acts as an informed team member providing analysis of information and limited project direction input.

• Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.

• Analyzes service performance data involving response time, throughput, and utilization across all customers for standard services to detect trends and to generate forecasts of capacity growth.

• Responsible for executing recovery actions

• Begin to proactively provide solutions to prevent problems from occurring in area of responsibility. · Analysis of data and trends to define changes to increase application reliability, reduce maintenance costs, etc

  Skills

  • Bachelor's degree in Computer Science, IT Service Management, Engineering, Business, or related field or equivalent work experience. 

  • 3-5 years of relevant experience.

Job Details

Posted Date: 2024-06-06

Job Location: Saudi Arabia - Riyadh

Job Role: Engineering

Company Industry: IT Services