Collection Agent

Responsibilities

• Proactive Collection Efforts: Make daily phone calls to overdue customers to collect outstanding payments.

• Teamwork & Communication: Collaborate with your Team Leader by requesting SMS communication with customers when necessary. Escalate any complex issues to your Team Leader for resolution.

• Field Collection: Conduct field visits to deliver warning letters to customers' homes or workplaces, as required.

• Documentation & Recordkeeping: Send faxes to customer workplaces as needed and maintain accurate follow-up notes on customer payments.

• Customer Service: Respond to customer inquiries in a professional and helpful manner.

• Customer Data Management: Research and identify new customer contact information through various means, and provide it to your Team Leader for system updates. Ensure the confidentiality of all customer data.

• Account Management: Maintain daily communication with customers across all categories.

• Problem Identification: Identify cases where customers are deliberately avoiding payment (skipper cases) and share this information with your Team Leader.

• Performance Tracking: Monitor daily updates to track customer payments and identify outstanding accounts.

• Teamwork & Motivation: Promote a positive and supportive team environment.

• Reporting & Preparation: Prepare and maintain all collection and customer follow-up records.

The Ideal Candidate

• Team Player: A collaborative and supportive individual who thrives in a team environment.

• Local Knowledge: Familiarity with Kuwait's geography to assist with field visits for delivering warning letters.

• Research & Investigation Skills: Proficient in research techniques to locate and identify individuals.

• Pressure Management: Ability to work effectively under pressure and meet deadlines.

• Communication Skills: Excellent communication and negotiation skills to interact professionally with a diverse clientele.