About Us

Tarteel was founded with one mission: to strengthen the relationship Muslims have with the Quran. This goal has been at the very heart of Tarteel since its creation, and we continue to strive to provide the proper tools to empower the Muslim ummah to better connect with the words of Allah SWT, nourishing their faith in doing so.

Inspired by the Islamic Golden Age, we saw untapped potential in the area of religious technology. We built Tarteel to help Muslims improve their Quranic study using the best digital tools. The Quran is a journey, and Tarteel is your companion.

What we're looking for

At Tarteel, we’re helping 8M+ Muslims engage with their faith more intimately and build a stronger relationship with the Quran. The Quran is a lifelong journey, and as motivation fluctuates having a supportive community is crucial. We also continue to build many sophisticated tools for engaging with the Quran which both new and existing users need help with understanding and adopting.

In this role, you will be the face of the company, interacting daily with our users, producing content that helps them better understand and use Tarteel, answering their questions, and triaging bugs and feature requests.

You’ll be communicating constantly with team members when new issues or complaints arise, providing regular updates about common trends and feedback from customers. You’ll also help create and maintain public tutorials and FAQ pages to keep users informed about common workflows and issues in both English and Arabic. You should be comfortable recording yourself in a prepared environment and having it appear publicly.

As a remote role, communication is key, so you must demonstrate strong writing skills in both English and Arabic to convey information clearly between the Tarteel team and customers.

As a technical company, you should have a basic understanding on how to use mobile applications and collecting associated metadata such as device information and model to help our team triage customer requests.

The role is full time (40 hrs/week). Part of this role’s responsibilities is traditionally considered “customer support”, and we expect that part will take around 15-25% of your time each week.

Responsibilities

• Produce written and video tutorials guiding users on how they can best make use of Tarteel.

• Host webinars walking users through the app and all of its functionality.

• Respond to and engage customers on social media, including Instagram, Discord, Twitter, and Facebook.

• Respond to customer queries and feedback in a professional and timely manner using our internal customer support tools. We strive to maintain a 24 hour SLA.

• Create and update FAQ pages when common questions come up.

• Compile reports about common issues and requests to share with the Tarteel team.

• Write internal documents related to processes and learnings when engaging customers.

• Triage user feedback and bug reports, understanding escalation processes when necessary.

• Automate tasks and responses using tools such as Zapier and Zendesk Bots.

Qualifications

• Can speak and type in both English and Arabic fluently: We aim to have full support for both of these languages across our platform and services.

• Strong communication skills: This is essential to effectively interact with customers on social media platforms, provide excellent customer service, and resolve issues.

• Strong problem-solving skills: This job requires the ability to identify problems, troubleshoot, and provide solutions to customers' issues.

• Strong analytical skills: You must be able to identify trends in viral content and user feedback and then understand how to leverage that information to better engage and support our users.

• Strong time management skills: The ability to manage multiple tasks, prioritize workloads, and meet deadlines is important.

• Strong attention to detail: This job requires accuracy in responding to customers' inquiries and monitoring social media platforms for brand mentions and feedback.

• Social media expertise: Knowledge of social media platforms, content creation, and trends will allow you to monitor all of our social media accounts holistically and engage with tags, shares, retweets, etc.

• Adaptability and flexibility: The ability to adjust to changing circumstances and work in a fast-paced environment is a must.

• Empathy: This skill allows you to understand and connect with customers, leading to better customer satisfaction and retention.

• Technical skills: Familiarity with Zendesk, social media management tools, and other relevant software and tools is necessary.

• Other languages are a plus, specifically:

  • French

  • Malay or Indonesian

• Past experience with the Muslim market is a plus but not required.

Benefits

• Fully remote work - Work anytime, anywhere

• Competitive compensation - Based on qualifications and location

• Dunya + Akhira — Islamic work week + Islamic Holidays and culture

• Unlimited time off with manager approval

• Yearly team retreats and off-sites

• Ability to work in your thobe/abaya or traditional clothes in the comfort of your own home

• Work directly with the core founding team

Salary

$50,000 - $70,000 per year